Kora Support Triage
A support queue that classifies WhatsApp and email cases, applies policy checks, and records the reviewerโs decision.
Python ยท FastAPI ยท React ยท Groq ยท SQLite
Technical notes
Structured outputs route cases to six specialist teams. Deterministic guardrails, confidence thresholds, SLA controls, and SQLite memory support review. Model and human decisions are recorded in an audit log.
The project record includes a 100-case synthetic policy dataset, 132 backend tests and 11/11 Groq smoke cases passing. These are recorded results, not a live test status.